One setup, one monthly number, no surprises
Compare it honestly: a human answering service runs several hundred dollars a month and still can't check your stock. Premium Voice answers with your live inventory, in your shop's name, around the clock.
Setup — one time
The interview, your knowledge base, your inventory connection, the full test battery, your five test calls, and a staged go-live. This is the build — it's why the agent sounds like your shop and not a script.
per month
- Calls answered 24/7 on your own number
- Live inventory answers — on hand vs. orderable, said honestly
- Hours, policy, and fee questions from your approved knowledge base
- Complete message and callback capture, delivered immediately
- Warm handoffs — briefed and introduced, never cold
- Appointment and quote requests captured for your confirmation
- Full transcripts and a monthly report
per month
- Everything in Core
- Text answering — customer-initiated texts answered from the same knowledge base
- Properly registered texting for your business (set up and managed by us)
- Priority tuning — your answer fixes and knowledge updates go first
- Full transcripts and a monthly report
Usage: call minutes and texting are billed at our cost plus 10% — no padded per-minute rates. A typical small shop's after-hours and overflow volume is modest, and your monthly report itemizes every minute, so you can see exactly what you used and what it cost per call. If your volume grows, the report shows that too, and we'll talk about it before it ever becomes a surprise.
Texting, honestly: text answering is conversational — replies to customers who text you first. We don't send promotional text blasts, and for regulated trades we register the program properly and confirm the rules in writing before the texting side goes live. Voice answering never waits on any of that.
Founding shops: Premium Voice is new and onboarding a small number of first shops now. If you're early, ask about pilot terms when you write — we'd rather earn a few shops' trust properly than sell to everyone at once.